We and Customers

We continue to strengthen and improve the quality standards of construction engineering and products, abiding by applicable laws and regulations in relation to quality management, such as the Buildings Ordinance of Hong Kong and the Construction Law of the People’s Republic of China. Further, we established a quality management system covering all business units of the Group, strengthened standardisation management, and safeguarded the health and safety of users based on the requirements of ISO 9001 combined with the Group’s situation.

At present, the major subsidiaries of the Group have obtained the ISO 9001 quality management system certification, and several subsidiaries have completed the transfer audit in response to the new ISO 9001:2015 standard. The practice is based on process orientation, risk considerations and PDCA management system. We believe that the continuous review and improvement of the quality management system will help the Group identify risks and opportunities at different stages of construction, so as to formulate and implement appropriate measures to improve the Group’s quality management performance.

ISO 9001:2015 quality management system certification

  • China State Construction Engineering (Hong Kong) Limited
  • China Overseas Building Construction Limited
  • China State Civil Engineering Limited
  • China State Foundation Engineering Limited
  • China State Mechanical & Electrical Engineering Limited
  • Treasure Construction Engineering Limited
  • Alchmex International Construction Limited
  • China Construction Engineering (Macau) Company Limited
  • Guangdong Hailong Construction Technology Company Limited
  • Anhui Hailong Construction Technology Company Limited
  • Shandong Hailong Construction Technology Company Limited
  • Shenyang Huanggu Thermal Power Company Limited
  • China Overseas Harbour Affairs (Lai zhou) Company Limited
  • Shenzhen China Overseas Construction Company Limited
  • China State Construction International Engineering Limited

Case Study

Strengthen Project Inspection and Document Management

CSCI participated in a large number of projects, each of which involves complicated procedures. Effective and comprehensive engineering records management can ensure the quality and progress of the project. The Group has developed a complete inspection process to ensure the quality at different stages of the construction and follow up with projects with problems. Besides, the Group has started to implement mobile monitoring through designated Apps reporting and tracking.

The quality inspection of each project is divided into self-check and external check:

Self-check

Three-check system:

  • Workers check the quality of the process
  • Subcontractor checks the completed process
  • Company reviews completed product
External check
  • The site issues a procedure inspection request form, and invite the owners’ representative or consultant engineer to conduct on-site inspection work according to the contract requirements
  • The owners’ representative or consultant engineer must sign and return the form after the inspection
  • Only upon the acceptance by the owners’ representative or consultant engineer can the next process be carried out

In the quality inspection, the Group attaches great importance to the procedures and monitoring systems for filling out, submitting and storing the engineering records:

The Group is concerned about compliance in terms of filling in RISC forms and has compiled key data check items. Each site carries out inspection according to the inspection items, and the subsidiaries will sample a specific number of RISC forms from each site for analysis. Finally, the subsidiaries will submit an analysis report to the Group and conduct regularly check to monitor the submission of RISC forms from each site.

In response to loss of documents relating to the MTR Shatin to Central Link Hung Hom Station project uncovered in early 2019, CSCHK had requested relevant sites to implement the following measures to strengthen the management of project documents:

All sites must submit the required inspection, tests and acceptance records as required by the contract

All sites are required to review the Request for Inspection (RFI) forms and RISC forms submitted previously

All sites must report the status of the RISC form submission, the problems identified and the corrective measures carried out within one week after the end of each quarter

CIMS Project Management

With the development of digital construction in the global construction industry and the promotion of “Internet Plus” by the Chinese government, CSCI followed the trend to promote the application of construction site management collaboration cloud platform (“CIMS”) in the construction site by supporting the integration of the Internet and engineering construction. CIMS can assist engineers who perform engineering inspections, process management and building inspection management on the construction site to instantly record the problems identified through mobile Internet tools such as mobile phones. They can also assign rectification tasks to subcontractors online to track the overall progress.

Compared with the traditional methods of keeping record of problems and information transmission, CIMS significantly improves the communication efficiency in the management process, and facilitates the parties to understand their own responsibilities and work arrangements. The cloud platform has the function of archiving the entire process information, reducing the possibility of data loss and facilitating accountability tracing and improvement.

In addition, CIMS can survey issues such as quality, safety and process progress, and simultaneously generate various data analysis reports, so that users can more clearly understand the engineering details to carry out appropriate follow-up and control potential risks.

At present, CIMS is used in 12 sites in Hong Kong and 5 sites in Macau, recording more than 30,000 questions covering quality, safety, process and household acceptance. Through the systematic analysis report, the Group found that nailing, bar bending and concrete pouring are the processes where quality issues are most probable, so and thus strengthened training and supervision in these areas.

Product Quality Management in Shenzhen Hailong

For the quality management of the prefabricated construction business, Shenzhen Hailong Construction Science Co., Limited (hereafter referred to as “Shenzhen Hailong”) formulated and implemented the Quality Management System to stipulate the duties of the Quality and Safety Department, and the responsibility of employees for product quality to ensure that quality management is carried out normally in every aspect to continuously enhance the quality of products. In order to further improve the information management and monitoring of products in production and use, Shenzhen Hailong developed prefabricated components and monitoring systems that can be monitored in real time by using radio-frequency identification (“RFID”) technology, so that the required components can be found during installation process quickly and accurately in the construction site. It can also feed back abnormal state of the parts during the use of the building and carry out maintenance work in time. The invention has obtained national patent certification.

If a product or service complaint is received, Shenzhen Hailong will handle and follow up the complaint in accordance with the Complaint Handling Procedure to evaluate and investigate the cause of the incident that does not meet the customer’s requirements, and take appropriate corrective measures to avoid similar situations in the future.

Adhering to its promises and upholding quality, Shenzhen Hailong constantly improves its quality management. As a result of its quality products and services, Shenzhen Hailong has become a long-term qualified supplier of industrial construction products for various government departments, and has been awarded the title of ‘National Housing Industrialisation Base’ and ‘National High-Tech Enterprise’.

Measures to Ensure Stable Supply in Thermal Power Plants

Huanggu Thermal Power is committed to providing customers with sufficient and reliable energy products and services, from the stable operation of equipment, personnel production safety awareness and emergency response capabilities, to ensuring the safety and stability of electricity and heat supply.

In order to ensure the safe and stable operation of the equipment, Huanggu Thermal Power implements a risk control plan to carry out hidden danger investigation and management, and seasonal safety inspection. The Production Safety Management System stipulates the specific management process for the rectification of safety hazards, requiring the Safety Supervision Department, and the heads of various departments and team leaders to carry out hidden dangers identification on electrical equipment, mechanical equipment, pressure pipes, safety devices, etc. according to the Huanggu Thermal Power inspection system. Hidden dangers and problems found are reported to the relevant departments in a timely manner. Rectification is supervised, inspected and reported to form a closedloop management. For the rectification of hidden dangers, the Huanggu Thermal Power requires that general safety hazards should be handled within 24 hours. For major safety hazards, hidden danger verification and formulation of preventive measures should be completed within 72 hours. The rectification solution and plan should be completed within seven days.

In response to the seasonal safety inspection, Huanggu Thermal Power formulated and issued the 2018 Spring Inspection and Autumn Inspection Work Arrangements to determine the focus of the two major inspections. While paying attention to fire prevention, the relevant personnel conducted in-depth inspections on typhoon prevention, flood prevention, anti-pollution, lightning protection, and cold protection and anti-freeze work, laying the foundation for the normal operation of equipment during heating season.

Employee participation is also key to safe management and stable heating supply. Huanggu Thermal Power incorporates safety education and training into the annual training program, and organises a safety knowledge test for all employees every quarter based on the principles of effectiveness, promoting learning with assessment, and full participation. The test scores are linked to the employee’s monthly assessment.

In order to further ensure electricity and heating supply, Huanggu Thermal Power has formulated an emergency work plan to establish an emergency response mechanism for the accidents caused by power outages, tripping of units, natural disasters, etc. This ensures that emergency measures can be quickly initiated in case of an accident and the accident is reported to the relevant departments of the local government to respond to public queries and complaints, and prepare for the inspection and start-up after the unit is out of service, restore the supply in time, and reduce the adverse impact on society. At the same time, in order to improve employees’ response, Huanggu Thermal Power organised six accident drills to prepare for flooding in the heat exchange station, burst pipe, poisoning in confined space, desulfurisation system fire, factory blackout, and firefighting and escape.

In addition, Huanggu Thermal Power understands that with the development of economy and technology, industrial control systems are facing more and more safety threats, which will also affect safe and stable production. By setting up an information security officer to conduct daily system inspections, restricting unrelated personnel from entering the equipment room, and conducting regular safety assessments on the system, Huanggu Thermal Power strengthens the daily management of the industrial control system. At the same time, with regard to public information security and industrial control system failures, Huanggu Thermal Power has developed the Production Real-Time System (SIS) Failure Handling Plan, Distributed Control System (DCS) Troubleshooting Solution and Network and Information Security System to guide the handling of emergencies to minimise impact and loss.

Bridge Maintenance Management System

The purpose of infrastructure is to enhance the quality of life of users and increase the overall competitiveness of society. CSCI’s commitment to society goes beyond construction, and is reflected in long-term maintenance of facilities. Supporting the long-term development of society with reliable and high-quality construction is one of the beliefs of the Group in contributing to society.

Connecting bridges throughout the city is the key to diverting urban traffic. The Second Nanjing Yangtze Bridge Limited Liability Company (hereafter referred to as “Nanjing Second Bridge Company”) under CSCI is responsible for the management and operation of the Second Nanjing Yangtze Bridge. Over the years, it has been continuously improving its maintenance system in accordance with the requirements of ‘Excellent engineering, first-class management’. Based on ‘Society-based maintenance, streamlined inspection, professional repair, science-based management’, the system is dedicated to improving the quality of maintenance with innovative and scientific methods, while reducing costs and achieving higher social benefits. It has become a role model for bridge project maintenance.

Nanjing Second Bridge Company adopts scientific management, and its achievement of ‘orthogonal steel bridge deck epoxy asphalt pavement maintenance technology’ and ‘steel box beam fatigue damage research and repair technology’ are among the top technologies in the country. The orthogonal steel bridges of traditional steel bridges are prone to fatigue cracking and the pavement layer is often damaged, which is a common problem worldwide. Since the completion of the bridge, Nanjing Second Bridge Company has commissioned scientific research units including Southeast University to set up special research projects to explore the maintenance methods of steel bridge decking. In response to the gradual fatigue cracking problem after ten years since commencement, Nanjing Second Bridge Company also commissioned institutions and experts to study and analyse the mechanism of disease generation and formulate scientific and reasonable solutions. Therefore, Nanjing Second Bridge Company successfully formulated the steel bridge deck pavement maintenance plan, and provided reference for the treatment of fatigue cracks in the same type of bridge orthogonal orthotropic steel bridge deck in the country. The experience of the Second Nanjing Yangtze Bridge has been successfully applied to large bridges such as Anhui Anqing Bridge and Hubei Wuhan Junshan Bridge.

To ensure the effectiveness of the maintenance management system, Nanjing Second Bridge Company has established a comprehensive inspection system, which is included in the Second Nanjing Yangtze Bridge Maintenance Manual, requiring the relevant personnel to conduct daily inspections, monthly inspections, special quarterly inspections and an annual census. This system guarantees drivers’ safety, stability of bridges and the normal operation of equipment. At the same time, the Nanjing Second Bridge Company emphasised the establishment of a sound project maintenance file management system, which complies with national and archival management requirements, and properly preserves the technical parameters accumulated in the maintenance jobs, providing a reliable basis and scientific reference for decision-making.

In addition, in view of the technical characteristics of the Nanjing Second Bridge, the Nanjing Second Bridge Company established the South Bridge structural health monitoring system in addition to routine and special inspections. The stress and strain of the cable-stayed bridge, the base sinking, change in deflection, the cable force, ridge deck pavement and collision avoidance were monitored on a 24-hour dynamic system to ensure the overall safety of the bridge, and effectively grasp the real-time status of the bridge structure and provide a scientific basis for project maintenance.

sThe Second Nanjing Yangtze Bridge, an important infrastructure project managed by the Group, is of a total length of 20.963 kilometers, consisting of the South and North Bridges and the South Bank, Baguazhou and North Bank. The whole bridge is designed according to the standard of two-way six-lane expressway with two super bridges, four interchanges and six bridges. Among them, South Bridge is a steel box girder cable-stayed bridge, and North Bridge is a reinforced concrete prestressed continuous box girder bridge with spans in the lead in the country. The Nanjing Second Bridge was completed and commenced on March 26, 2001, and has been in operation for 18 years.